WashGear recommends that a Merchant Account be set up as soon as you decide to purchase your WashGear system. It may take 5 to 10 days depending on the provider you choose. You must contact a Bank or Merchant Service Provider to set up a Merchant Account. Note: Vital Platform is the only Platform supported by WashGear.

No matter which option you choose, WashGear will need your merchant provider to fax or e-mail your merchant account information and contact information for both you and them to 970-241-8695 or sales@washgear.com. WashGear will then send your merchant account set up sheet to your distributor or you via fax or e-mail.

You may choose your own merchant provider as long as they provide you with an account set up on the Vital platform. Due to the inevitable increase in support costs related to merchant providers there is a one time Merchant Provider Support Package required to be purchased at the cost of $75 per site.

The merchant provider will ask you the following questions:

1. What is the name of the company or system that you will be using? WashGear
2. What is the name of the software? CardWorks
3. CardMate terminals are a customer activated terminal
4. No signature is captured
5. Only 1 terminal ID is required
6. Is the CardWorks software PCI complaint? Yes
7. Please provide your provider with the
   set up sheet (in Microsoft Excel format)

You can contact your local bank to set up a Vital merchant account or do a search on the internet for merchant providers. Here is a list of providers that other WashGear customers have used to set up a Vital merchant account:

1. Ron Chow, Bank of America, phone: 661-678-4710, Ronald.S.Chow@bankofamerica.com
2. Dena Vinson , The Payment Professionals,
   phone: 512-280-5293, denavinson@austin.rr.com
3. Heartland Payment Services, phone: 1-888-963-3600

If you have an existing merchant account that is set up on Vital platform you may use that account. The CardMate system requires its own terminal ID number so if your installation of the CardMate system is an addition to rather than a replacement of your present credit card processing equipment you must contact your provider and request an additional terminal ID number.

If you are changing over to a new merchant provider you will need to send your new set up information to WashGear. If you need the assistance of WashGear to change your settings in the software there is a merchant account change over fee of $75.00/site.